Work Notes Process Complexity

• Mason 2007: Complexity is defined as the measure of heterogeneity or diversity in environmental, sub-factors such as customers, suppliers, socio-politics and technology (Teopaco, 1993; Lane and Maxfield, 1996; Chae and Hill, 1997; Chakravarthy, 1997).
• Business processes are complex systems of human activities that are designed and improved to create value for the customer of the process (Hannus 1994).

• Rolland 1998 distinguishes between 3 types of processes:

1. Strategic processes are those that investigate alternative ways of doing a thing and eventually, produce a plan for doing it.
2. Tactical processes are those which help in the achievement of a plan. As their name implies they are more concerned with the tactics to be adopted for actual plan achievement than with the development of a plan of achievement
3. Implementation processes are the lowest level processes. They are directly concerned with the details of the what and how of plan implementation.